FAQ's
Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact us page.
pol·ish
/ˈpäliSH/
We have a standard size chart listed on our website as a guide. If something does not run true to size, we try to convey that in the product description. You can find the size guide HERE.
Accessories, jewelry, shoes, undergarments and any items marked FINAL SALE cannot be returned or exchanged (this applies to items discounted 30% or more).
Yes, we offer Shop Pay Installments! This feature allows you to choose between paying in full at checkout or spreading the cost of your order over time. Shop Pay Installments is an excellent option for maximizing your budget when available. Depending on your purchase amount, you can pay in two ways: split your purchase into four bi-weekly installments or opt for monthly payment plans. Interest rates range from 0-36% APR. Please note that payment options through Shop Pay Installments are subject to an eligibility check and are provided by our lending partners. For more details, visit https://www.affirm.com/licenses. Options may vary based on your purchase amount, and a down payment might be required. Be sure to check state notices to consumers at http://affirm.com/lenders.
That's awesome! We love collaborations. Use our Contact Form to reach out and we will be in touch soon!
Shipping
We do not accept shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
We support shipments to PO Boxes, but we cannot ship to Military APO/FPO addresses.
Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not charge VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.
Depending on the country, the postal package may incur local customs or VAT charges. Please contact your local customs office for more information regarding your country's customs policies.
No, we provide shipping within the continental US only.
We will issue a refund and coordinate with the shipping provider to secure reimbursement.
Yes! During checkout, simply select "In-Store Pickup" under the shipping options to collect your order in our store. All pickups will be ready within one business day.
Returns
We aim to provide a hassle-free return process. To initiate your return, please click here.
Yes, customers are accountable for the costs associated with return shipping.
We will issue a refund and coordinate with the shipping provider to secure reimbursement.
If you included re:do in your order, a return label will be provided. Additionally, if the item you received is damaged, we will also supply a return label for your convenience.
We are pleased to provide a full refund for customers who wish to return an item. For those who choose to keep it, we generally offer a 20% discount, though this may vary depending on the specific situation.
Didn't find what you were looking for? Feel free to contact us at any time!